As an Account Executive at AlphaGraphics, your primary role is generating sales.

You will be responsible for handling inbound calls and emails...gathering important information...providing a quote...and following up with customers and prospects. You will also be responsible for creating, growing, and maintaining your book of business for which you will be paid commissions.

You should be comfortable talking on the phone with customers and prospects. Training will be provided, but you should be comfortable picking up the phone and contacting customers and prospects.

You should have a service mentality and enjoy talking to people and providing excellent customer service.

You should be organized and ideally comfortable using the Google Suite for email and calendar.

You need to be able to operate in a fun and fast-paced environment.

You need to be willing to learn new things and follow our process and procedure for sales and marketing.

During your training and onboarding process, you will be in the office 90% and out in front of customers and prospects 10% with the goal of moving towards a 50/50 split of time inside versus outside.

If you have worked in the printing and signage industry, that is a plus but not a requirement. Customer Service experience is a requirement.

Account Manager Responsibilities:

Develop a detailed knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
Maintains a professional appearance
Ensure all clients have a positive customer experience
Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
Captures customer’s specifics using “Job Analysis” questions
Asks probing questions
Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
Routinely resolves customer inquiries and complaints
Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
Maintains current pricing strategies and customer billing procedures

An AlphaGraphics Account Manager performs all business development functions related to Inside Sales, including the following:

Assists in updating the mailing list database
Assists sales rep functions and inside production when requested
Follows up and manages Inbound Leads
Follows up on targeted direct mail or local Shop mailings
Keep customers informed regarding their job’s progress through the production process
Shows proficiency in regular use of CRM tools
Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Account Manager Qualifications

Account Management experience is preferred but not required
Knowledge of printing and prepress requirements a plus
Possesses a solid knowledge of MIS systems and order entry processes
Handles all communications with customers in a professional and respectful manner
Strong analytical skills (break projects into steps or sets)
Excellent writing and verbal skills
Professional appearance and decorum
Strong organizational and time-management skills

Compensation: $36,000.00 - $50,000.00 per year

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite EVERYONE to apply!

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

(if you already have a resume on Indeed)